{"id":8,"date":"2024-12-30T02:27:06","date_gmt":"2024-12-30T02:27:06","guid":{"rendered":"http:\/\/sw-themes.com\/porto_dummy\/?page_id=8"},"modified":"2025-07-25T11:39:26","modified_gmt":"2025-07-25T11:39:26","slug":"ontads-core-principles","status":"publish","type":"page","link":"https:\/\/www.ontad.com.tr\/en\/ontads-core-principles\/","title":{"rendered":"Ontad&#8217;s Core Principles"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1736837127373{margin-top: 2.9rem !important;margin-bottom: 0.95rem !important;}&#8221;][vc_column conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1736824575641{padding-right: 3% !important;padding-left: 3% !important;}&#8221;]<div class=\"porto-u-heading  wpb_custom_872b704f1836aa3e25ee7739b6ea200d porto-u-55ca8359258f9a412be7e73af65d2aac  vc_custom_1753085595318\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"200\"><div class=\"porto-u-main-heading\"><h2  >Ontad's Core Principles: From Production to Customer Satisfaction<\/h2><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>[vc_custom_heading text=&#8221;At Ontad, we believe in the unwavering values that form the foundation of our success and trust. These core principles, which we adopt at every step from our production processes to our customer relationships, are the guarantee of our quality and reliability.&#8221; font_container=&#8221;tag:p|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1753085603676{margin-bottom: 2.5rem !important;}&#8221; animation_delay=&#8221;400&#8243; css_params=&#8221;&#8221; animation_type=&#8221;fadeInUp&#8221;][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1736835622488{margin-bottom: 2.2rem !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-3&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;]<div class=\"stats-block stats-top   wpb_custom_830e088c1b113c22c862f29808ace4f2\" data-appear-animation=\"fadeInUp\"><div class=\"stats-desc\"><div id=\"counter_18933257246a0b07e55785b\" data-id=\"counter_18933257246a0b07e55785b\" class=\"stats-number\" style=\" color:var(--porto-dark-color);\" data-speed=\"3\" data-counter-value=\"30\" data-separator=\",\" data-decimal=\".\">0<\/div><div class=\"counter_suffix mycust\" style=\" color:var(--porto-dark-color)\">+<\/div><div class=\"stats-text\" style=\"color:var(--porto-dark-color);\">Years of Experience<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-3&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;]<div class=\"stats-block stats-top   wpb_custom_830e088c1b113c22c862f29808ace4f2\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"200\"><div class=\"stats-desc\"><div id=\"counter_11390751666a0b07e557af5\" data-id=\"counter_11390751666a0b07e557af5\" class=\"stats-number\" style=\" color:var(--porto-dark-color);\" data-speed=\"3\" data-counter-value=\"500\" data-separator=\",\" data-decimal=\".\">0<\/div><div class=\"counter_suffix mycust\" style=\" color:var(--porto-dark-color)\">+<\/div><div class=\"stats-text\" style=\"color:var(--porto-dark-color);\">Product Group<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-3&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;]<div class=\"stats-block stats-top   wpb_custom_830e088c1b113c22c862f29808ace4f2\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"400\"><div class=\"stats-desc\"><div id=\"counter_10095437886a0b07e557cfc\" data-id=\"counter_10095437886a0b07e557cfc\" class=\"stats-number\" style=\" color:var(--porto-dark-color);\" data-speed=\"3\" data-counter-value=\"15\" data-separator=\",\" data-decimal=\".\">0<\/div><div class=\"counter_suffix mycust\" style=\" color:var(--porto-dark-color)\">+<\/div><div class=\"stats-text\" style=\"color:var(--porto-dark-color);\">Sales to the Country<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-3&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;]<div class=\"stats-block stats-top   wpb_custom_830e088c1b113c22c862f29808ace4f2\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"600\"><div class=\"stats-desc\"><div id=\"counter_9690359646a0b07e557ef1\" data-id=\"counter_9690359646a0b07e557ef1\" class=\"stats-number\" style=\" color:var(--porto-dark-color);\" data-speed=\"3\" data-counter-value=\"4\" data-separator=\",\" data-decimal=\".\">0<\/div><div class=\"counter_suffix mycust\" style=\" color:var(--porto-dark-color)\">+<\/div><div class=\"stats-text\" style=\"color:var(--porto-dark-color);\">Ontad Brand<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column]<section class=\"step-timeline timeline custom-timeline wpb_custom_277df85191ed98a3bd16dde4a0bcb7cd\"><div class=\"timeline-body\"><div class=\"timeline-number  wpb_custom_3ec79fb1dc2e50eade6c4428c7688b0a\"><h3 class=\"time-text step-item-subtitle\">1<\/h3><\/div><div class=\"row mt-5 mb-5 align-items-center justify-content-around  img-round  wpb_custom_3ec79fb1dc2e50eade6c4428c7688b0a\"><div class=\"timeline-image text-center text-lg-start col-lg-5 p-3 order-0\"><img decoding=\"async\" src=\"\/\/www.ontad.com.tr\/en\/wp-content\/uploads\/2025\/01\/accounting-process-1.jpg\" class=\"img-responsive\" alt=\"The Principle of Absolute Production Precision\"><\/div><div class=\"col-lg-5 p-3 pt-0 text-center text-lg-start timeline-content\"><div class=\"badge\"><span style='font-family: Lexend; color:var(--porto-secondary-color); text-transform: uppercase; font-size: 13.3px; font-weight: 600;'>Step 1<\/span><\/div><h4 class=\"timeline-item-title step-item-title\">The Principle of Absolute Production Precision<\/h4><div class=\"timeline-item-content pe-lg-5\">\n<ul>\n<li><strong>Care and Detail:<\/strong> Every single product is handled with meticulous attention to the smallest detail. We demonstrate the highest standards of precision at every stage, from raw material selection to final packaging.<\/li>\n<li><strong>Continuous Excellence:<\/strong> We constantly focus on improving and perfecting our production processes. We strive to minimize error margins to zero, utilizing technology and our expertise towards this goal.<\/li>\n<li><strong>Consistency Guarantee:<\/strong> We commit to providing the same superior standard of quality and flavor in every product we offer to our consumers.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><div class=\"timeline-number  wpb_custom_3ec79fb1dc2e50eade6c4428c7688b0a\"><h3 class=\"time-text step-item-subtitle\">2<\/h3><\/div><div class=\"row mt-5 mb-5 align-items-center justify-content-around  img-round  wpb_custom_3ec79fb1dc2e50eade6c4428c7688b0a\"><div class=\"timeline-image text-center text-lg-start col-lg-5 p-3 order-lg-1\"><img decoding=\"async\" src=\"\/\/www.ontad.com.tr\/en\/wp-content\/uploads\/2025\/01\/accounting-process-2.jpg\" class=\"img-responsive\" alt=\"The Principle of Unconditional Hygiene\"><\/div><div class=\"col-lg-5 p-3 pt-0 text-center text-lg-start timeline-content\"><div class=\"badge\"><span style='font-family: Lexend; color:var(--porto-secondary-color); text-transform: uppercase; font-size: 13.3px; font-weight: 600;'>Step 2<\/span><\/div><h4 class=\"timeline-item-title step-item-title\">The Principle of Unconditional Hygiene<\/h4><div class=\"timeline-item-content pe-lg-5\">\n<ul>\n<li><strong>Health Priority:<\/strong> We prioritize human health above all else. Every area within our production facilities is operated and continuously monitored under the most sterile conditions, in accordance with international hygiene standards.<\/li>\n<li><strong>Food Safety:<\/strong> We maintain the highest level of food safety at every stage of our products. We take measures to prevent cross-contamination and ensure that all personnel fully adhere to hygiene rules.<\/li>\n<li><strong>Transparency and Traceability:<\/strong> We make all our hygiene processes, from production to consumption, traceable and transparent.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><div class=\"timeline-number  wpb_custom_3ec79fb1dc2e50eade6c4428c7688b0a\"><h3 class=\"time-text step-item-subtitle\">3<\/h3><\/div><div class=\"row mt-5 mb-5 align-items-center justify-content-around  img-round  wpb_custom_3ec79fb1dc2e50eade6c4428c7688b0a\"><div class=\"timeline-image text-center text-lg-start col-lg-5 p-3 order-0\"><img decoding=\"async\" src=\"\/\/www.ontad.com.tr\/en\/wp-content\/uploads\/2025\/01\/accounting-process-3.jpg\" class=\"img-responsive\" alt=\"The Principle of Unconditional Customer Satisfaction\"><\/div><div class=\"col-lg-5 p-3 pt-0 text-center text-lg-start timeline-content\"><div class=\"badge\"><span style='font-family: Lexend; color:var(--porto-secondary-color); text-transform: uppercase; font-size: 13.3px; font-weight: 600;'>Step 3<\/span><\/div><h4 class=\"timeline-item-title step-item-title\">The Principle of Unconditional Customer Satisfaction<\/h4><div class=\"timeline-item-content pe-lg-5\">\n<ul>\n<li><strong>The Customer is Always Right:<\/strong> We always value our customers&#8217; feedback and consider them to be right. We respond to all questions, suggestions, or complaints in the fastest and most constructive way possible.<\/li>\n<li><strong>Building Trust:<\/strong> We aim to build long-term, trust-based relationships with our customers. Transparency, honesty, and responsibility are the main pillars of this relationship.<\/li>\n<li><strong>Solution-Oriented Approach:<\/strong> In the event of a problem, we take responsibility and offer the fastest and most effective solution to ensure customer satisfaction. We strive to ensure our customers always leave their Ontad experience happy.<\/li>\n<\/ul>\n<p><\/div><\/div><\/div><\/div><\/section>[\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_margin_bottom_lg&#8220;:&#8220;-1rem&#8220;}&#8221; css=&#8221;.vc_custom_1736835517884{margin-bottom: -2rem !important;}&#8221; custom_css_response=&#8221;@media(max-width:991px){.vc_custom_1736835517884{margin-bottom:-1rem!important;}}&#8221;][vc_column]<div class=\"porto-u-heading  wpb_custom_8a90dd7ff9fe53ed2d0779a727369914 porto-u-55ca8359258f9a412be7e73af65d2aac  vc_custom_1753086908334\" data-appear-animation=\"slideInUp\" data-appear-animation-delay=\"200\"><div class=\"porto-u-main-heading\"><h2   style=\"color:#f4f4f4;\">FAQ<\/h2><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>[\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; css=&#8221;.vc_custom_1736835962916{padding-top: 6rem !important;padding-right: 2rem !important;padding-bottom: 2.5rem !important;padding-left: 2rem !important;background-color: #f4f4f4 !important;border-radius: 10px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column]<div class=\"porto-u-heading  wpb_custom_ef7029ac3e3586a26af829e61d379d76 porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0  vc_custom_1753443561376\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"200\"><div class=\"porto-u-main-heading\"><h2  >FAQ<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div><div class=\"porto-faqs porto-faqszwxu wpb_content_element  custom-border\">\r\n\t<div class=\"page-faqs clearfix wpb_custom_13e4a22659e24bda4ed66793fd2196ff\" id=\"porto_faqs_j43z\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq post-3268 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Company and Contact Information<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Company and Contact Information<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.ontad.com.tr\/en\/author\/eladesign\/\" title=\"Posts by eladesign\" rel=\"author\">eladesign<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-07-25T11:35:11+00:00<\/span>\r\n<p class=\"vc_custom_heading vc_do_custom_heading vc_custom_1751732322608 wpb_custom_aa365bd5046e8294520b4e73732b9d15 align-left\">Our company is located at the following address. :<\/p>\r\n<p><strong>Location :<\/strong> Mehmet Akif Ersoy Mahallesi, 1. \u00d6teyaka K\u00fcme Evleri No:66\/3 Kemalpa\u015fa \u0130zmir<\/p>\r\n<p><strong>Phone:<\/strong> +90(232) 877 16 26<br \/><br \/><strong>Mobile:<\/strong> +90(232) 877 16 26 <br \/><br \/><strong>Whatsapp:<\/strong> +90(232) 877 16 26<\/p>\r\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-3267 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Sales and Operations Information<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Sales and Operations Information<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.ontad.com.tr\/en\/author\/eladesign\/\" title=\"Posts by eladesign\" rel=\"author\">eladesign<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-07-25T11:36:46+00:00<\/span>\r\n<p>Minimum Order Quantity (Container-based, no minimum per product type)<\/p>\r\n<p>Export Destinations (Any accessible country)<\/p>\r\n<p>Pricing Information (To be requested with product and packaging details)<\/p>\r\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-3266 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Quality and Customer Relations<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Quality and Customer Relations<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.ontad.com.tr\/en\/author\/eladesign\/\" title=\"Posts by eladesign\" rel=\"author\">eladesign<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-07-25T11:37:33+00:00<\/span>\r\n<p>Certifications (Halal, BR, Kosher, ISO 22000:2018)<\/p>\r\n<p>Customer Complaint Management<\/p>\r\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-3265 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Legal and Privacy<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Legal and Privacy<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.ontad.com.tr\/en\/author\/eladesign\/\" title=\"Posts by eladesign\" rel=\"author\">eladesign<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-07-25T11:38:04+00:00<\/span>\r\n<p><a href=\"https:\/\/www.ontad.com.tr\/en\/kurumsal\/#\" target=\"_self\">Ki\u015fisel Verilerin \u0130\u015flemesi Politikas\u0131<\/a><br \/><a href=\"https:\/\/www.ontad.com.tr\/en\/kurumsal\/#\" target=\"_self\">Ki\u015fisel Verileri Saklama ve \u0130mha Politikas\u0131<\/a><br \/><a href=\"https:\/\/www.ontad.com.tr\/en\/kurumsal\/#\" target=\"_self\">M\u00fc\u015fteri Ayd\u0131nlatma Metni<\/a><\/p>\r\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1736836231408{padding-top: 3rem !important;padding-bottom: 6.2rem !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; css=&#8221;.vc_custom_1736836767655{padding-top: 3.4rem !important;padding-right: 6% !important;padding-bottom: 2.2rem !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_padding_right_lg&#8220;:&#8220;12px&#8220;}&#8221; offset=&#8221;vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-1&#8243; custom_css_response=&#8221;@media(max-width:991px){.vc_custom_1736836767655{padding-right:12px!important;}}&#8221;][vc_custom_heading text=&#8221;Are You Ready&#8221; font_container=&#8221;tag:h3|font_size:13.3px|text_align:left|color:var(&#8211;porto-secondary-color)|line_height:1em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1753086939938{margin-bottom: 1.55rem !important;padding-top: 0.75rem !important;padding-right: 2rem !important;padding-bottom: 0.75rem !important;padding-left: 2rem !important;border-radius: 35px !important;}&#8221; text_transform=&#8221;text-uppercase&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0px&#8221; el_class=&#8221;bg-gradient-primary d-inline-block&#8221; css_params=&#8221;&#8221; animation_type=&#8221;fadeInLeft&#8221;]<div class=\"porto-u-heading  wpb_custom_3a389ccb51879219a38406e556fd4048 porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0  vc_custom_1753086956941\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"200\"><div class=\"porto-u-main-heading\"><h2  >Ontad: Where Taste and Trust Meet<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[vc_custom_heading text=&#8221;Located in Kemalpa\u015fa, Izmir, Ontad has been a pioneering force in food production and export for over 30 years, striving daily to bring more to your tables. Our company, built on foundations of quality, trust, and continuous development, combines extensive experience with an innovative vision to solidify its leadership in the sector.&#8221; font_container=&#8221;tag:p|text_align:left|line_height:1.8em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1753086972220{margin-bottom: 2.1rem !important;}&#8221; letter_spacing=&#8221;-0.015em&#8221; animation_delay=&#8221;400&#8243; css_params=&#8221;&#8221; animation_type=&#8221;fadeInUp&#8221;]<div class=\"porto-container container appear-animation d-flex align-items-center mobile-block flex-wrap  vc_custom_1736836724604\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"600\"><div class=\"porto-sicon-box  vc_custom_1752415207057 icon-mobile-top  wpb_custom_9e19d8970f1b612b95b9d12d22449b3c style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-9f5d1cfb45d27d96b50bf473aebba227\" style=\"font-size: 28px;\"><img loading=\"lazy\" decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/www.ontad.com.tr\/en\/wp-content\/uploads\/2025\/01\/accounting-icon-4-1.svg\" width=\"0\" height=\"0\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\"><strong class='font-primary'>Ege ve Akdeniz<\/strong> | Lezzetleri Sofran\u0131zda<\/h3><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[vc_raw_html css=&#8221;.vc_custom_1736751601784{margin-bottom: 0px !important;}&#8221; 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